Integration for Zendesk

This is a paid subscription feature

This integration is in beta, which means that there might be bugs.

You can integrate IncidentHub with Zendesk to receive notifications as support tickets in your Zendesk workspace.

IncidentHub will create tickets in your Zendesk workspace any of the following happens:

1. An incident or maintenance is triggered (started).

IncidentHub does not send follow up notifications for the same incident or maintenance, including updates and resolved events.

In Your Zendesk account

1. Login to your Zendesk account and click on "View Profile" on your account icon's menu on the top right.

2. On the profile page, click on "Manage in Admin Center" which will open in a new window. The URL is usually similar to https://mycompnay.zendesk.com/admin/home.

3. On the left navigation bar, select "Apps and Integrations" -> "APIs" -> "API tokens".

You may have to enable token access if you have not done so before.

1. Generate a new token and copy it. You will need it in the subsequent steps.

In Your IncidentHub Account

1. Login to your IncidentHub account and click on Channels -> Add -> Zendesk.

2. Add a Name and and a Description.

3. Under "Zendesk Workspace URL, put your workspace URL. It usually looks like https://mycompany.zendesk.com but it can be a custom domain also.

4. Under "Zendesk Email", enter the email of your Zendesk account from which you created the token.

5. Under "Zendesk Token", paste the token you created earlier.

1. To ensure that the details are valid and IncidentHub is able to connect to your Zendesk workspace, you can click on "Create a test ticket". This will create a test support ticket in your Zendesk workspace.

2. Click Save.

Notification Example

A Zendesk support ticket created by IncidentHub looks like this: