> For the complete documentation index, see [llms.txt](https://docs.incidenthub.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.incidenthub.cloud/incidenthub-documentation/subscriptions-and-billing/canceling-your-subscription.md).

# Canceling your Subscription

If you have a paid subscription for IncidentHub and wish to downgrade to a Free Plan account, here are the steps:

1. Cancel your subscription: When you sign up for an IncidentHub paid account, Paddle (IncidentHub's Merchant of Record) will send you a subscription confirmation email. You can cancel your subscription by clicking on the link in the email with this text "**To cancel your subscription, please click here**". The email(s) will have the subject "Your subscription to IncidentHub".
2. Alternatively, you can reach out to IncidentHub support at <support@incidenthub.cloud> with your request.