Canceling your Subscription

If you have a paid subscription for the IncidentHub Starter Plan and wish to downgrade to a Free Plan account, here are the steps:

1. Cancel your subscription: When you sign up for an IncidentHub paid account, Paddle (IncidentHub's Merchant of Record) will send you a subscription confirmation email. You can cancel your subscription by clicking on the link in the email with this text "To cancel your subscription, please click here". The email(s) will have the subject "Your subscription to IncidentHub".

2. Alternatively, you can reach out to IncidentHub support at [e-mail] with your request.