Webhook Integration

This is a paid subscription feature

You can integrate IncidentHub with your own webhook endpoint to get notified when incidents occur.

Webhook Event Format

The webhook request will be made in the following format

HTTP Method: POST

HTTP Headers

• Content-Type: application/json

Body:

"type": "updated" | "resolved",
"timestamp": time as a string with time zone indicator,
"data": {
    "service": Service name,
    "statusPage": Link to official status page,
    "eventURL": Link to the event,
    "content": Content of the event,
    "title": Title of the event,
}

Example payload:

{
    "type": "updated",
    "timestamp": "2024-10-01T22:38:01.725-07:00",
    "data": {
        "service": "Twilio",
        "statusPage": "https://status.twilio.com/",
        "eventURL": "https://stspg.io/mjg3188vltfh",
        "content": "We are experiencing call dialling delays to Indosat Ooredoo Indonesia phone numbers. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.",
        "title": "Call Dialling Delays To Indosat Ooredoo Indonesia  Phone Numbers"
    }
}

Steps

1. Go to your IncidentHub account and click on Channels -> Add -> Webhook.

2. Add a Name and Description.

3. Under "Webhook URL", paste your webhook URL.

4. Click "Save".