Monitoring a Service

You can start monitoring a service in a few easy steps.

1. Login to your IncidentHub dashboard

2. In "My Services", click on "Add"

3. Choose the service you wish to monitor from the dropdown

4. Click "Save"

5. The monitored service will now show up in the list under "My Services"

Monitor a new service

Choosing Components to Monitor

For some services you can monitor specific components. If the service supports it you will see two options - Monitor all components and Monitor specific components.

Choosing your monitoring strategy

Select "Monitor all components" if you wish to be notified of outages in all the components in that service. This can result in a lot of alerts for global services, so make sure you understand this option well before choosing it.

Select "Monitor specific components" if you know the components your applications use. Once you select the components, click "Save changes". These changes take effect immediately.

Component filtering

Auto-Detecting Components

Note: This feature is in beta and is available for Google Cloud Platform only at the moment.

For services with many components, manually choosing components can be cumbersome. IncidentHub supports auto-detection of components if you upload your billing data as a CSV. You can remove the financial information from the CSV before uploading. IncidentHub does not store this data - it is used only for detection.

Component auto-detection

Adding and Removing Components

You can always go back later and add/remove components for a service. In your IncidentHub dashboard, you should see the "Edit Components" button next to your list of services.

Add/remove components

Click on the button and you will be presented with the same list of options as shown in the "Choosing Components to Monitor" section. Make your selection and click on "Save changes".

You can always go back later and add/remove components for a service. In your IncidentHub dashboard, you should see the "Edit Components" button next to your list of services.

Choosing Which Notifications to Receive

When you add or edit a service, there is a tab called Notifications which lets you fine tune the kind of alerts you will receive for that service.

To take an example, if you monitor Cloudflare, an outage will result in an initial notification, followed by possibly several updates as the team works on resolving the outage, and finally a resolved notification. For some services, you might wish to receive only the beginning and the end of an outage. For others, you might want to be notified for each update - especially for services that are critical for your business.

This setting allows you to choose.

Alert Notifications

Note that this setting is per-service, so you can set it differently for different services. The default is to send all notifications. There is no global setting across services for this.

Don't see a service that you want? Email us at [e-mail] and we'll add it.