PagerDuty Integration

This is a paid subscription feature

You can integrate PagerDuty with IncidentHub to get notified when incidents occur. Incidents will get both triggered and resolved in PagerDuty.

IncidentHub will send messages to PagerDuty when any of the following happens:

1. An incident or maintenance is triggered, updated, or resolved in any of your monitored services.

2. An upcoming maintenance reminder is triggered based on your chosen time interval.

Important Note: IncidentHub does not support the EU region for PagerDuty yet. This integration works only for the US region.

Steps

1. Login to your PagerDuty account

2. Go to Services -> Service Directory

3. Click on "New Service"

4. Add Name and Description

5. Choose the Escalation Policy to apply to the service

6. Under "Integrations", choose "Events API V2" and click on Create Service

7. Once you create the service, copy the "Integration Key"

8. Go to your IncidentHub account and click on Channels -> Add -> PagerDuty

9. Add a Name and Description

10. Under "Webhook integration key", paste the key that you copied earlier and click Save