Upgrading your Account
When you Sign Up for an IncidentHub account, you can sign up for the Free Plan or one of the paid plans - Starter or Pro.
If you signed up for the Free Plan and wish to upgrade your account later, follow these steps:
Login to your IncidentHub account.
Click on the "Upgrade" button near the bottom left corner.
Once you click on Upgrade, you will see a popup:
Choose your plan between Starter and Pro depending on the features you want. You can find a detailed list of features at this link.
Monthly payment - Your payment method will be charged every month, starting from the time you make the first payment, and until you cancel the subscription.
Annual payment - Your payment method will be charged every year, starting from the time you make the first payment, and until you cancel the subscription.
Click on the option you want and you will be taken to a checkout page where you can enter your payment details and submit.
Once the payment is successful, you will be taken back to the dashboard automatically. You can verify that you are on a paid plan by checking for the purple-colored icon near "IncidentHub". Your usage limits would also show the higher numbers on the bottom left.
Your subscription starts immediately and you can start using all the features in your plan without any delay.
If you signed up for a Starter or a Pro trial plan and wish to upgrade your account before the trial period is over, follow these steps:
Click on the "Start Subscription" button on the bottom left.
In the popup, choose your plan and your monthly/annual payment mode. The rest of the steps are the same as detailed above.
Note: IncidentHub uses Paddle as the Merchant of Record to process payments. Your payment will be processed by Paddle and you will receive the receipt from Paddle. IncidentHub does not store any payment method related information.
If you have any questions about billing or your subscription that are not answered in the docs, please get in touch with us at [email protected]
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